Technical Documentation

Documentation targeted to Users as well as technical audiences such as Systems Administrators. Our Technical Writers have technical backgrounds, making it easier to develop documentation without undue burden on your SMEs.

User Documentation

From concise "Quick Start Guides" to extensive "User Manuals", quality user documentation is critical for the success of any product. We make your documentation useful i.e. easy to follow, intuitive and appealing. Beginning with an audience analysis, we provide the appropriate information in a format that a specific class of users will find appealing and useful.

Installation Manuals

These provide instructions for installing hardware and software system components and integrating them with existing systems. Quality Installation Manuals determine the out-of-box experience that is critical for a product’s success.

Configuration and Administration Manuals

These provide information on system setup, maintenance and administering user accounts. Examples of these technical documents include User’s Interface Manuals and Operations Manuals.

Reference Manuals

These provide detailed technical information. Occasionally, these may be combined with other types of technical documents.